Shipping & Policies

 

We encourage you to PLEASE READ & REVIEW BEFORE ORDERING. Our Customer Care will adhere to these rules and policies at all times.

Click any of the above topics to review that specific information.

Return/Replacement Policy 

  • ALL SALES ARE FINAL. Due to the nature of our items, we do not offer returns or exchanges for any reason.
  • In the event of an issue we always encourage you to Contact Us with your order number and details about your concerns, with the understanding that we will do our best to help without offering returns, refunds, or exchanges. 
  • We will typically respond to all emails within 24-48 business hours. Our Customer Care Department is closed for USA holidays and weekends: FRI 7PM through MON 8AM Eastern Time.
  • If we have made a mistake with your order (We're human and we're sorry!) please Contact Us within 24 hours of your order's delivery time (determined by your provided USPS tracking number), and we will work with you to make it right!
  • If your order somehow arrives damaged please Contact Us within 24 hours of your order's delivery time (determined by your provided USPS tracking number). We also need a PHOTO of your damaged item(s)within 24 hours of your order's delivery time (determined by your provided USPS tracking number). We will work with you to make this right.
  • For any replacement orders we will utilize standard shipping whenever possible.
  • Note: The above mentioned time-frames are STRICT. So, please contact us right away with any concerns you may have. We aim to protect the integrity of our business and customer base by providing the best service possible to all customers within the allotted time-frames. Outside of those time-frames of order receipt, we cannot assist with the mentioned issues. 
  • While we're sure that you're an honest rockstar! We do retain the right to refuse future orders for any customer suspected of false or fraudulent claims against Color Infinity Nail Polish.
  • As with all on-line shopping there are delivery risks. As a seller and as a consumer we both place our trust with the USPS.
  • WE ARE NOT RESPONSIBLE for any lost or stolen packages or items. We will attempt to help as best we can, however, for lost/stolen package concerns it is best that you contact your local USPS office for assistance. 
  • PACKAGE INSURANCE is provided with PRIORITY SHIPPING for up to $50.00 USA and up to $200 International. Contact USPS for assistance: Click Here

Shipping

We currently ship worldwide via USPS Mail only. 

Pricing: Shipping in the USA starts at $4.00 for the first bottle and and is calculated by weight for additional items. 

Shipping is standard, 2-7 business days. Although, you will receive a USPS tracking number, standard shipping does not include insurance of any kind. We are not responsible for lost or stolen packages.

You must contact USPS directly to assist you with lost packages. If you contact us we will assist as best we can by contacting USPS as well, on your behalf, but we cannot issue refunds for lost/stolen packages.

For Insurance for your order you may upgrade your shipping to Priority Shipping (1-3 business days) at checkout.

Priority Shipping grants you up to $50.00 in USPS Insurance for your order, as well as a quicker delivery time frame (1-3 business days).

Standard International Shipping to Canada starts at $11.00 for the first bottle and is calculated by weight for additional items. 

Although, you will receive a USPS tracking number, the above rates do not include insurance of any kind and do not guarantee accurate tracking updates. We are not responsible for any customs charges or interference, or lost or stolen packages.

Standard International Shipping to The UK, Germany, Australia, The Netherlands, Ukraine, and France starts at $15.00 for the first bottle and is calculated by weight for additional items.

Although, you will receive a USPS tracking number, the above rates do not include insurance of any kind and do not guarantee accurate tracking updates. We are not responsible for any customs charges or interference, or lost or stolen packages.

You may upgrade your international shipping to Priority International Shipping (6-10 business days) at checkout.

Priority Shipping grants you up to $200.00 in USPS Insurance for your order, as well as a quicker delivery time frame (6-10 business days).

All Other International Orders are shipped USPS International Priority Mail ONLY and should arrive within 6-10 business days after physical shipment.

International Pricing: Starts at $35 for Priority USPS Shipping. If full collection sets are purchased they will add to this fee. This is a great opportunity to round some friends up for a polish haul!

Combined shipping?: YES! We can combine shipping for multiple Priority USA and Priority International orders, as long as your first order has not already been physically mailed. We can also combine shipping for non-priority orders that haven't been mailed.

Please, reply to your order email or Contact Us to let us know that you'd like multiple orders shipped together, so we can assist you with avoiding shipping overages. 

ALL NAIL POLISH collections are monthly limited edition with a limited ordering window of 11 days. All nail polish orders will begin shipping immediately; and all orders will be shipped within 1-10 business days of the pre-order end date. The pre-order end date is posted on each nail polish listing.

If we have any extra polish from our monthly pre-order, they will be listed as live & in-stock and will ship within 1-3 business days from your order date.

Please Note: We do not ship on any USA holidays or on Sundays.

If your order somehow arrives damaged please Contact Us within 24 hours of your order's delivery time (determined by your provided USPS tracking number). We also need a PHOTO of your damaged item(s) within 24 hours of your order's delivery time (determined by your provided USPS tracking number). We will work with you to make this right.

If we have made a mistake with your order (We're human and we're sorry!) please Contact Us within 24 hours of your order's delivery time (determined by your provided USPS tracking number), and we will work with you to make it right!

It is our top priority to get your order to you quickly and without issue. Thank you for shopping with us!

Disclaimer (PLEASE READ) 

  • Note: All of our polish is hand blended thoroughly by our small team. There may be some pigment particles present in a few select polishes (This is quite rare!). Many of our polish shades are highly pigmented and/or contain a large amount of glitter, therefore, some settling and/or pigment separation may occur over time. This should not affect the look of the polish on your nails. We recommend giving your bottle a good shake and/or roll, then apply polish normally. You may still notice settling (glitter or pigment) on the outside of the bottle, but, the inside will mix well enough to keep your polish looking lovely on your nails.
  • Polish thicker than you'd like? Add 1-3 drops of your favorite nail polish thinner to the bottle and shake. Repeat this process until the consistency is to your liking. DO NOT add nail polish remover to any nail polish. Nail polish remover can damage your polish by breaking it down too much.
  • Per glitter manufacturer information: bright glitter (especially neon/fluorescent glitter) may tint the polish base color. ALSO, polishes created with neon pigment or neon glitters may fade over time. Our testing process for all polish colors is a minimum of 1 month, and we have not experienced any fading during any of our testing periods. 
  • Each polish bottle is 12mL (February 2018 release and beyond). Prior to 2/2018 bottles were 8.5mL. Each bottle contains 2 large stainless steel mixing beads.
  • Due to differences in screen monitors, photography lighting, and our polishes hand-mixed nature, there may be slight variation of polish color in person. (i.e. appearing darker or lighter in person.)

Ingredients and More

  • Color Infinity Nail Polish is all 5 – Free. That means: NO Camphor, NO Dibutyl, NO Formaldehyde, NO Formaldehyde Resin, & NO Toluene.
  • Our polish is completely vegan, cruelty free, and made in the USA in a sanitary, smoke-free, pet-free, polish-manufacturing ONLY environment.
  • Polish bottles are 12mL in size and hand poured.
  • We recommend using a quality base coat, then 1 - 3 coats of your Color Infinity polish to achieve full opacity. We also recommend using your favorite top coat after applying your Color Infinity polish shade.
  • Nail Polish Included ingredients: Ethyl Acetate, Butyl Acetate, Phthalic Anhydride/Trimellitic Anhydride/Glycols Copolymer, Nitrocellulose, Styrene/Acrylates Copolymer, Isopropyl Alcohol, SD Alcohol 40B, Sucrose Acetate Isobutyrate, Silica, Diethylhexyl Adipate, Butyl Alcohol, Benzyl Alcohol, Benzophenone-1, Triphenyl Phosphate. Also contains high-quality cosmetic grade pigments & glitter.
  • Allow Nail Polish to return to room temperature after receiving your order in the mail or after exposure to extreme temperatures.
  • Store all products in a cool dry place and avoid extreme temperatures whenever possible.

Restocks

We do not restock any of our polish colors. 

New nail polish colors are released monthly as an 11-day pre-order. Once the pre-order period has ended the colors offered will no longer be produced for purchase. Pre-orders for a collection are not extended or repeated.

If any over-production occurs with any color, those few bottles will be stocked and listed after all pre-orders have shipped (lucky you!). 

SAFETY WARNINGS!

  • Nail Polish is intended for painting nails ONLY. Please avoid heat and flame.
  • For external use only. Do not ingest. Do not inhale polish fumes. Keep out of reach of children and pets.
  • We cannot be held liable for improper use of any product.
  • We cannot be held liable for allergic reactions to products. Please review ingredient lists above. Discontinue use if any adverse effects are encountered.

Have additional questions? We're happy to help. Please, complete and submit the form below. We aim to answer all inquiries within 24 hours.